Please NOTE: We process charges online in real time through our gateway provider Linkpoint*. We only process your order upon verification of:
1. Your BILLING ADDRESS (the address where you receive your credit card statement or bill and is printed on your statement or bill) (where you will receive your parts at). 2. The 3 digit CVV code (on the back of your card) on file with your bank or issuing Credit Card Company.
We accept Visa, MasterCard, American Express, Discover and Paypal as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify).
If you have a question about whether any of our verification policies are not in line with their organizational policies, please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181.
We work hard to prevent fraud, so if you have received an email from us implying that you have placed an order Toyota of Dallas or our website TRDparts4u.ToyotaofDallas.com and you in fact have not, please inform us immediately.
Please be assured that we make all attempts to verify the real card holder prior to processing the charge.
• "Bill-to Address Policy"
Our Merchant system is secure and requires that we verify with the issuing bank the "registered billing address" prior to approval or shipment of your order. This is according to anti-fraud policies set by credit card companies that requires us to ship to the verifiable billing address only.
• "Ship-to Address" Policy
An Alternative ship to address can be established only when you pay with Paypal.
For questions about this or other anti-fraud policies, please contact the card company for details. Their toll free numbers are in the Credit Card Processing section of this page.
• Statement Regarding fraud
We thank you for your business and hope that you understand that with the level of Internet credit card fraud approaching billions of dollars in losses, we must adhere to the policies of the issuing credit card Company.
We will work with all law enforcement agencies (domestic and international) to validate or help in preventing FRAUDULENT use of credit cards!
• International Orders
Sorry, we do not ship or sell internationally.
What is your return policy?
We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resellable as new or returnable to our suppliers. Restocking fees vary but are typically 10-15%. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.
We must be notified within 24 hours of delivery of any missing parts!
Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.
If any parts are missing, please contact our Customer Service at email firstname.lastname@example.org, and we will gladly research your question.
Please do not put yourself into an emergency situation requiring “Air” Fedex service (even when an error on our part has occurred).
If you receive a part damaged you must contact us immediately! We will require that you take and send pictures of the damage, and of the box, and the tracking number on the label of the box which contained the damaged item. We will need that to both file a claim with the carrier, and to learn how to prevent future damage. Once we receive that from you via email, we will replace your order and make it right.
Please read the return policy on unwanted, unneeded parts which is printed on your invoice. All returned packages must be marked with a Return Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:
**** ALL SALES ARE FINAL AFTER 30 DAYS ****
Toyota of Dallas Parts Department
2610 Forest Lane
Dallas, TX 75234
Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.
We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.
Occassionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to refuse to sell parts that have an error in pricing or shipping.
Will I be charged freight on a return?
Yes. If you return a product due to no fault of TRDparts4u, you will pay the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that Toyota of Dallas did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.
What did we leave out?
As hard as we've tried to cover every question, there may be something we've left out. Whatever question you have, please ask. We're always just a click away and we genuinely look forward to hearing from you!
We also carry many other quality parts specifically designed for your Toyota. When you are ready to order or if you have more questions, please email parts@ToyotaofDallas.com .
Please visit our other websites Toyota Part Sales,for Genuine Toyota replacement/repair/maintenance Parts .